Information we collect
AquaBantayan processes information you provide when creating or verifying an account, applying as a station, managing a staff account, saving an address, placing an order, creating a reservation or bulk request, recording a payment status, sending support information, or using other marketplace features.
- Identity and contact information such as name, email address, and phone number.
- Delivery and pickup information, including address labels, barangay, sitio or street details, landmarks, and map coordinates you choose to save.
- Marketplace records such as cart contents, orders, reservations, quotes, payments, cancellations, reviews, complaints, and notifications.
- Station application, catalog, operational, inventory, and verification records supplied by partner applicants or administrators.
How information is used
Information is used to authenticate accounts, verify contact methods, match customers with station services, calculate and preserve transaction details, support delivery or pickup, send security and marketplace updates, administer station applications, maintain audit records, prevent misuse, and improve platform reliability.
Location information
Saved addresses may include coordinates selected through the address map or derived from an address lookup. Location details are used to display the saved destination and help determine service coverage. You can manage saved customer addresses from your account.
Retention and security
Records are retained as reasonably needed to provide the service, preserve transaction integrity, meet operational or legal requirements, resolve disputes, and maintain security or audit history. The platform uses role-based access, account verification, private document storage, signed links, and other safeguards, but no online system can guarantee absolute security.
Your choices
You may update profile information, saved addresses, and available communication preferences through your account. Security and transactional messages may still be sent when needed to operate or protect the service. Requests concerning account information can be submitted through Support and may require identity verification.
Privacy questions
Send privacy questions through the AquaBantayan Contact page or email AquaBantayan. Do not include passwords or one-time verification codes.